Effective July 2026
At Dgrailly.com.ng, we stand behind the quality of our products. This Warranty Policy outlines our commitment to handling manufacturing defects.
Warranty Coverage
• Most products come with a 12-month limited warranty against manufacturing defects from the date of delivery.
• Some items may have extended or shorter warranties—please check the product page for specific details.
What is Covered
• Defects in materials or workmanship under normal use.
• Issues that prevent the product from functioning as intended.
What is Not Covered
• Normal wear and tear, misuse, accidental damage, or unauthorized repairs.
• Damage caused by improper installation, neglect, or use outside intended purpose.
• Cosmetic damage that does not affect functionality.
• Products purchased from unauthorized sellers.
How to Make a Warranty Claim
1. Contact us at [email protected] within the warranty period with your order number, photos of the issue, and a description of the problem.
2. Our team will review your claim (usually within 48 hours) and guide you through the next steps.
3. Approved claims may result in repair, replacement, or refund at our discretion.
Important Notes
• All warranty claims require proof of purchase.
• Return shipping for warranty items is at the customer’s expense unless the defect is confirmed.
• Replaced or repaired products continue the original warranty period.
We are dedicated to your satisfaction. Thank you for shopping with Dgrailly.com.ng!