Frequently Asked Questions (FAQ)
Last Updated: July 2026
Ordering & Payments
How do I place an order?
Browse our products, add items to your cart, and proceed to checkout. You can pay with card, bank transfer, or choose Cash on Delivery (where available).
Do you accept international payments?
Yes, we accept major international cards. Prices are in Nigerian Naira (₦).
Shipping & Delivery
How long does delivery take?
Standard delivery takes 3–7 business days within Nigeria. Express options are available in select cities. You will receive a tracking link once your order ships.
Is shipping free?
Free shipping applies on orders above a certain amount (check at checkout). Otherwise, shipping fees are calculated based on weight and location.
Can I change my shipping address after ordering?
Contact us immediately at [email protected]. We can make changes only if the order has not yet been processed.
Returns & Refunds
What is your return policy?
You have 30 days from delivery to return eligible items in original condition. See our full Refund Policy for details.
How long does a refund take?
Refunds are processed within 5–10 business days after we receive and inspect the returned item.
What if my item is defective?
Contact us within 7 days with photos. We’ll arrange a free return, replacement, or full refund.
Warranty & Products
Do your products come with a warranty?
Yes, most items include a 12-month limited warranty against manufacturing defects. Check individual product pages for specifics. Full details in our Warranty Policy.
Privacy & Security
Is my personal information safe?
Absolutely. We protect your data and never sell it to third parties. Read our full Privacy Policy.
Other Questions
How do I contact customer support?
Email us at [email protected]. We aim to respond within 24–48 hours.
Can I cancel my order?
Yes, if it has not yet been shipped. Contact us as soon as possible.
Do you ship internationally?
Yes, on request. Contact support for rates and delivery estimates.